What are fuelperks!?
fuelperks!® are cents-off/gallon discounts that you earn by making purchases at participating fuelperks! program retail locations. For every $50 you spend at a participating retailer location, you will save $.05 per gallon for up to 20 gallons of gasoline at participating gas stations.
How does the fuelperks! program work?
By making purchases at participating retailers, which add up over multiple visits, you earn cents/gallon discounts that are redeemable at participating fuel locations. The discounts are redeemed by inserting your fuelperks! card in the dispenser at participating fuel sites or by presenting your fuelperks! card to the cashier at the fuel station.
Is there a limit to the amount of discounts I can redeem in any single fuel purchase?No. You may redeem all of the available discounts that you have earned, up to the retail price of fuel. Note that fuelperks! are valid for up to 20 gallons of gasoline and, for safety reasons, may only be used while fueling a single vehicle.
Seriously. What's the catch?There is no catch. Participating retailers will give you fuelperks! so that you will shop more at their stores. It's good for you and good for them.
Where can I redeem my fuelperks!?You can redeem your fuelperks! at participating Shell and other select fuel stations. Look for "fuelperks!" signs or visit our fuelperks! store locator to locate participating fuel stations.
I went to the gas station and my card did not work.The BONUSCARD may be damaged or demagnetized. Please call the Customer Support Center to verify fuelperks! are on the card. If so, a new BONUSCARD will be necessary.
I went to the gas station and slid my card and got an error message. I went inside and the station attendant scanned my card again and said that I have no fuelperks!.If a card is scanned more than once in a short period of time, it will lock the fuelperks!. You may call the Customer Support Center to have them unlocked, or they will unlock automatically after 15 minutes.
What if my fuelperks! are more than the price of fuel?
If you've earned fuelperks! worth more than the current price per gallon of fuel, your remaining fuelperks! will be saved for a future visit. For example, if you have $4.00 per gallon in fuelperks!, and fuel is $3.50 per gallon, the remaining $.50 per gallon will remain in your account. Please note that depending on the type of fuel equipment, there may be a minimum charge per gallon of fuel purchased ranging from .019 to .119 cents per gallon.
What if I lose my BONUSCARD® and had already earned fuelperks!?Visit your store to obtain a new card and activate the card by scanning it in a transaction. A Customer Support Center representative can then help you move fuelperks! from the lost card to your new card by calling 1-800-768-4438.
How do I keep track of my fuelperks!?We keep track for you. The fuelperks! that you earn in each transaction, that you have earned to date, and that are about to expire, will be printed on your receipt tape each time you shop. You can also register your card at www.bi-lo.com/fuelperks to see your fuelperks! balance.
What if I spend more than $50 at BI-LO?Any amount you spend over $50 remains in your account, good toward your next $50 threshold.
What if I don't reach $50 on my trip to BI-LO?We keep track of what you spend and will add your purchases together. When you reach the $50 threshold you will earn a 5¢ per gallon discount.
Do my fuelperks! expire?Your fuelperks! will expire on a rolling schedule - at the end of the month immediately following the month that you earn them. For example, all fuelperks! earned in June will expire July 31. Your receipts will show fuelperks! totals and expiration dates. BI-LO is not responsible for expired fuelperks!.
I shopped and didn't have my BONUSCARD® and my phone # didn't work. How can I get my fueperks!?Call the Customer Support Center with your receipt in hand, and we will gladly add that for you.
Who can I call if I do not earn the correct amount of fuelperks!?Call 1-800-768-4438 to report any problems and/or request purchase and fuelperks! adjustments.
What items are excluded from earning fuelperks! at BI-LO?Purchases of fuel, propane, state and federally funded pharmacy prescriptions, third party insurance, third party payments for pharmacy prescriptions, tobacco, postage stamps, lottery tickets, BI-LO brand gift cards, check cashing fees, returned checks, prepaid reloadable cards, American Express and Visa Gift Cards, money orders and fees, utility payments, home phone service, Western Union, event tickets, copy or fax machine service, vending machines, charitable donations, delivery charges, fund-raising activities, sales tax and other taxes paid by the customer and items prohibited by law are excluded. fuelperks! are calculated after all restricted items, all store discounts, and all coupons (including manufacturer coupons) have been subtracted from the order. fuelperks! can only be earned in participating BI-LO locations. fuelperks! may not be accumulated in some liquor locations - see store for details. fuelperks! can only be redeemed at participating fuel stations.
How do I get a card?To get a BI-LO BONUSCARD®, stop by the Customer Service desk at your local BI-LO store and sign up to get your card instantly. It only takes a few minutes, and you can start Bonusing yourself immediately by using your card at any BI-LO store.
Why should I sign up for a card?The BI-LO BONUSCARD® allows you to take advantage of weekly discounts, as well as special programs and promotions not available to non-card holders. Also, when you use your Bonus Card you earn Bonus fuelperks! for shopping with us. Click here to see the benefits of having a BI-LO BONUSCARD®.
How will I get the discounts and promotions?When your card is scanned, BONUSCARD® items you bought will automatically ring up at a discounted price.
What if I don't want to receive mailings?Simply check off the appropriate box on the application. Don't worry, you will still receive the special discounts in-store.
What if I don't want a card?Without the BI-LO BONUSCARD® you will not enjoy the discounted savings. You will also miss out on our special promotions and offers.
What if I forget my card?If you forget your card you can use a registered phone number at checkout to access your savings. Call the Customer Support Center with your BONUSCARD® number and we will get it updated.
Is the information that I provide to you private and protected?Yes! BI-LO supports our customers' rights to privacy. We pledge never to knowingly loan, sell, rent or otherwise make available any personally identifiable information to third parties who intend to exploit the information for purposes wholly unrelated to BI-LO's business or to improving the ways in which we serve you. For more information, please see our privacy statement.
Who can obtain information about my BONUSCARD®?Personal information about BONUSCARD® can be released only to the authorized Cardholder. To add another authorized user, the Cardholder must contact Customer Support Center at 1-800-768-4438. Without this permission, we cannot release information to anyone except the Cardholder.
I have lost my BONUSCARD® or my BONUSCARD® is broken/not working. What do I do?Visit your local BI-LO to get a new BONUSCARD®, making sure that you scan it at the register for a purchase, and call us to have your information and BONUSCARD® transferred over from the old card to the new card.
I shopped at BI-LO and gave out my phone number because I didn't have my BONUSCARD® with me and the cashier stated that my phone number is not in the system.Call the Customer Support Center with your BONUSCARD® number and we will get it updated and back into the system.
Can I use manufacturers' coupons when I'm shopping with the card?Yes! You can take advantage of BI-LO BONUSCARD® discounts and manufacturer coupons and save even more. View our Coupon Policy
I signed up for the RX discount plan but I didn't get my $5.00 off my next visit
The purchase must be for $5.00 or more in grocery items at a BI-LO store that has a pharmacy. The $5.00 off will is not applicable to a RX copay, alcohol, tobacco, lottery tickets, postage stamps, Western Union, etc. If you spent more than $5.00 on grocery items at a qualifying BI-LO store and the $5.00 did not come off, please call the Customer Support Center.