BI-LO® BI-LO Real Savings     Real Fresh


FAQs

What are fuelperks!?

fuelperks!® are cents-off/gallon discounts that you earn by making purchases at participating fuelperks! program retail locations. For every $50 you spend at a participating retailer location, you will save $.05 per gallon for up to 20 gallons of gasoline at participating gas stations.

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How does fuelperks! work?

By making purchases at participating retailers, which add up over multiple visits, you earn cents/gallon discounts that are redeemable at participating fuel locations. The discounts are redeemed by inserting your fuelperks! card in the dispenser at participating fuel sites or by presenting your fuelperks! card to the cashier at the fuel station.

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Is there a limit to the amount of discounts I can redeem in any single fuel purchase?

No. You may redeem all of the available discounts that you have earned, up to the retail price of fuel. Note that fuelperks! Rewards are valid for up to 20 gallons of gasoline and, for safety reasons, may only be used while fueling a single vehicle.

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Seriously. What's the catch?

There is no catch. Participating retailers will give you fuelperks! rewards so that you will shop more at their stores. It's good for you and good for them.

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How can I get a My BI-LO BONUSCARD?

Simply go to the Customer Service counter or sign-up table at your participating retailer and request a My BI-LO BONUSCARD. It's fast, simple, and free!

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What do I do if I lose my My BI-LO BONUSCARD?

If you lose your My BI-LO BONUSCARD, either go to your retailer's customer service counter or call 1-800-768-4438 and tell the customer support representative that you've lost your card.

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How to I report a stolen card?

To report a stolen card, call 1-800-768-4438 and let the customer support representative know that your card has been stolen. Your account will be frozen until you receive a new card.

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How much does it cost to become a fuelperks! Program member?

Absolutely nothing. Your My BI-LO BONUSCARD is free, and there is no fee to use it. Your fuelperks! Program membership is also free, and there are no annual membership fees.

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Do I pay more for products when earning fuelperks!?

No. You pay the same everyday prices at participating retail locations as you would otherwise. However, with a fuelperks! Program account, you will also receive gasoline discounts to reward you for your business.

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What purchases count towards earning fuelperks! Rewards?

Your total spend spent is the price paid after discounts, plus tax. Purchase amount includes alcohol, gift cards*, prescriptions*, EBT and WIC. Purchase amount does not include: Tobacco, Western Union, money orders, postage stamps, store coupons, lottery tickets, phone cards, event tickets, faxes, copies, or donations. See the back of your new My BI-LO BONUSCARD for contact information.

*Medicare of Medicaid funded prescriptions may or may not be part of BI-LO promotional programs, due to federal and state restrictions. 

* Purchase of Gift Cards* are included toward fuelperks! Rewards. *fuelperks! Rewards are not issued on the purchase of BI-LO, Visa, MasterCard and American Express gift cards.

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Where can I earn rewards?

You can earn rewards at any participating retail location. The best way to find participating retailers is to go to the "Where to Earn" page on this web site.

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Where can I redeem my fuelperks!?

Rewards can only be redeemed at participating stations. For a complete list of participating stations, find out where to redeem at bi-lo.com/fuelperks/redeem

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Can I use my My BI-LO BONUSCARD without registering on this web site?

Yes, but you won't be able to check your account balance or view recent transactions until you register on the bi-lo.com web site.

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Will my personal information be put on any mailing list or shared with anyone else?

No, your personal information will remain secure and confidential and will only be shared if required by law or to satisfy one of the conditions listed in our Privacy Policy. See the "Privacy Policy" on this website for details.

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I had $.75 in fuelperks! and haven't redeemed any, but my receipt only shows that I have $.10 now. Where did my fuelperks! go?

Your fuelperks! Rewards are good for up to 20 gallons of gas and expire from 91 to 120 days after grocery purchase (specifically the remainder of the month plus three months). For precise expiration dates, refer to your BI-LO receipt or visit bilo.com for more details on accessing your account information online. As a general rule, fuelperks! Rewards expire after the current month that they are earned in plus three months.

Also, remember that your BI-LO BONUSCARDS are linked together by household. This means that if you, your spouse, and each of your two grown children have BONUSCARDS and you all live at the same address that your cards will be linked. in addition this means that anything each of you spend will all go into the same "account" and anytime someone redeems fuelperks! they will be removed from the same "account". If you need to remove BONUSCARDS from your household, please see your store for more information. 

* BI-LO reserves the right to terminate the fuelperks! promotion and rewards at any time. 

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Printed on April 23, 2014 at 5:07 pm