BI-LO® BI-LO Real Savings     Real Fresh


Customer FAQs

Can I donate money to my group indefinitely?

Groups can earn money from August 1 to May 31 each year. You can enroll your My BI-LO BONUSCARD® as early as July each program year. Your group must re-enroll each program year, beginning in July. 

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How do I manage the organizations I support?

Beginning in July each year, you can select the organization(s) you wish to support during the program year (which runs August to May). Use your My BI-LO account  online to enroll for your organization(s) as early as July 1 for the upcoming year. 

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What if I would like to support more than one organization?

Many people have several organizations – sports clubs, schools, churches, etc. – they’d like to support. Each household with a My BI-LO BONUSCARD can sign up for three organizations each program year.

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How do I verify the organization I'm currently supporting?

On the day you enroll, the name of your organization will appear on your receipt. After that day, it will not appear on your receipt, but you can verify the organization you are supporting by calling 1.800.950.2456.

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Do I need a My BI-LO BONUSCARD to participate?

Yes. If you do not have a My BI-LO BONUSCARD, you can enroll online or download an application and return it to your local BI-LO Customer Service Counter.

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Does a My BI-LO BONUSCARD have to be used with every purchase to support an organization?

Yes. It is very important to use your My BI-LO BONUSCARD every time you shop at BI-LO. If you do not have your My BI-LO BONUSCARD, your purchases cannot be attributed to your boostersplus® organization(s).

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Am I required to shop at the BI-LO store where I originally enrolled for boostersplus in order for my selected organizations to receive my donations?

No. You may shop at any BI-LO location of your choice and your selected organization(s) will receive 1% of your purchases.

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Can BI-LO teammates use their personal BONUSCARD for customers?

No. BI-LO teammates may only use the My BI-LO BONUSCARD for their own households.

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Are BI-LO teammates eligible to join boostersplus?

Absolutely. BI-LO teammates are customers as well, so BI-LO rewards their shopping loyalty too. Teammates are encouraged to help explain the boostersplus program to their PTA or sports clubs so that they can enjoy the benefits of boostersplus.

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Printed on April 17, 2014 at 5:35 am